The Grameenphone network has been operating in Bangladesh continuously since its launch in 1997. Grameenphone is the largest mobile telecommunications operator in Bangladesh by total subscribers. The company operates the widest mobile network infrastructure across the country. Grameenphone provides GSM, EDGE, 3G, and 4G mobile network services nationwide.
Its network coverage includes both densely populated cities and remote rural regions. Grameenphone provides voice communication, SMS, and mobile internet services nationwide in Bangladesh. The operator introduced the 013 number series to expand mobile number capacity. Grameenphone is a joint venture involving Grameen Telecom and the Telenor Group. Its long-standing presence has made Grameenphone a commonly used network for daily communication.
Source: https://en.wikipedia.org/wiki/Grameenphone
Table of Contents: Grameenphone Network in Bangladesh
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Introduction
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The Foundation of Grameenphone’s Nationwide Presence
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How Grameenphone’s Network Connects Remote and Hard-to-Reach Areas
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Internet Experience on Grameenphone Mobile
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Understanding a Grameenphone Network Problem
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Practical GP Network Problem Solution Tips
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How Grameenphone Customer Care Supports Users
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Flexibility of GP Internet Offer Options
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Managing SIM with Simple USSD Codes
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Value of Grameenphone MB Offer Packs
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Grameenphone One Digital Ecosystem Explained Simply
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Why Trust Keeps Users Loyal to Grameenphone
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The Road Ahead for the Grameenphone Network
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FAQs
The Foundation of Grameenphone’s Nationwide Presence
Grameenphone Ltd. is the largest mobile telecommunications operator in Bangladesh by subscriber numbers. The company was incorporated on 10 October 1996 under the Companies Act of Bangladesh. Grameenphone started commercial operations to provide digital mobile communication services nationwide.
Its core service is based on Global System for Mobile Communications technology. The company delivers mobile voice, SMS, and data services across Bangladesh. Grameenphone operates its network across urban, semi-urban, and rural areas. The network supports individual consumers, enterprises, and corporate customers across the nation. Grameenphone focuses on connecting people through reliable and accessible mobile communication services.
Source:https://roaming.grameenphone.com/about/discover-gp/about-grameenphone/company-profile
How Grameenphone’s Network Connects Remote and Hard-to-Reach Areas
Grameenphone’s network covers more than 99 percent of Bangladesh’s population with 2G services. Its high-speed 3G network reaches more than 92 percent of the national population. The network infrastructure spans urban, semi-urban, and rural communities nationwide. Grameenphone was awarded its 4G/LTE mobile service license in February 2018.
It has invested over BDT 313 billion to expand nationwide network infrastructure. Compared with Robi, Banglalink, and Teletalk, GP maintains a broader rural reach. This extensive coverage enables voice, SMS, and data connectivity where road infrastructure is limited. Grameenphone serves both rural and urban customers across Bangladesh.
Source:https://roaming.grameenphone.com/about/discover-gp/about-grameenphone/company-profile
Internet Experience on Grameenphone Mobile
Grameenphone has built one of Bangladesh’s largest 4G mobile internet networks across the country. Its 4G network delivers faster browsing, downloading, and uploading speeds than older technologies. With GP 4G, web pages load faster with reduced latency and improved overall network performance.
Users need a 4G SIM and a 4G-enabled handset to access full internet benefits. Once upgraded, customers can enjoy high-speed internet in both urban and rural regions of Bangladesh. Grameenphone states that its 4G network extends from major cities to coastal and remote areas. This network capability supports online learning, social media use, business activities, and digital services.
Source: https://www.grameenphone.com/gp4g
Understanding a Grameenphone Network Problem
At times, Grameenphone users experience network disruptions affecting voice and internet services. On 14 May 2025, many users across Bangladesh reported disruptions to data and call services. The company confirmed that the issue was caused by technical glitches within network systems.
Services were later restored after technical teams resolved the problem. This incident was one of several temporary Grameenphone network disruptions since February 2023. Earlier outages were linked to damage to fibre-optic cables in northern regions. During those periods, users experienced partial or complete loss of internet and call services.
Source: https://bdnews24.com/bangladesh/ab1bca7a0009
Practical GP Network Problem Solution Tips
If your phone can’t find a network, turn on Airplane Mode for a few minutes, then switch it off again. After this, your phone should automatically reconnect to the preferred mobile network. If auto-connection still fails, restart your phone and let it search for networks again. If the phone still doesn’t connect, turn off Automatic network selection in settings.
Then manually select a preferred network from your handset’s network settings page. These steps help register your device with the strongest available network signal. For data roaming or network setup issues, ensure the right options are enabled in your phone settings. If problems persist, contact Grameenphone support via 121, email, or official help channels.
Source: https://www.grameenphone.com/information
How Grameenphone Customer Care Supports Users
Grameenphone offers several ways to help customers with their problems. Users can call 121 for general service help, and the call is charged per minute. For complaints, customers can dial 158, which is completely free of charge. People can also send emails to insta.service@grameenphone.com for support.
Live chat help is available through Grameenphone’s official online service page. Customers calling from other networks can reach support using 01711594594. While roaming abroad, GP users can contact support through 01700100121. Special services like Mobicash and Nirvoy insurance support are available at 21200.
Health-related advice is offered through HealthLine by dialing 20000. Users can manage welcome tune services for free by dialing 4000. Brand migration services like Nishchinto and Bondhu are available via 24444. Support is also provided through Grameenphone’s official Facebook page.
Source: https://www.grameenphone.com/personal/customer-service/useful-contacts
Flexibility of GP Internet Offer Options
Grameenphone provides many internet packs for both prepaid and postpaid users. Internet packs come with different data amounts, prices, and validity periods. Users can choose daily, weekly, or monthly internet packs based on usage needs. Some packs offer extra bonus data for specific validity periods.
Internet packs can be activated through the MyGP app, USSD codes, or the official website.
Customers can also buy internet packs using mobile financial services or IVR systems. Selected internet packs support auto-renewal for uninterrupted service. Unused data may carry forward when the same internet pack is repurchased within validity. Users can check their remaining internet balance by dialing *121*1*4#. Active internet packs can be cancelled by dialing *121*3041#. Grameenphone also launches special and limited-time internet offers regularly.
Source: https://amp.grameenphone.com/personal/plans-offers/internet-packages/internet-packs
Managing SIM with Simple USSD Codes
Grameenphone users can check their main balance by dialing *566#. To view the internet (MB) balance, users can dial *121*1*4# from their phone. Remaining call minutes balance can be checked using *121*1*2#. Users can see their own Grameenphone number by dialing *2#.
To check SMS balance, users may dial *566*2# on supported plans. Dialing *566*10# shows the remaining data balance (MB) on some packages. The *121# code opens the main Grameenphone service menu. From this menu, users can access offers, balance details, and service information. These USSD codes work without internet access on any GP SIM. USSD services are designed for quick balance and service checks.
Source: https://grameenphoneg.blogspot.com/2014/12/gp-ussd-code.html
Value of Grameenphone MB Offer Packs
Grameenphone provides a wide range of internet data packs for prepaid and postpaid users. Internet packs are available in different data volumes, from small MB packs to large GB packs. Each internet pack comes with a specific validity period, such as daily, weekly, or monthly. Some internet packs include bonus data in addition to the regular data amount.
Larger data packs are designed for users who need continuous or heavy internet usage. Internet pack prices depend on the selected data volume and validity duration. Users can activate MB packs through the MyGP app, USSD codes, or the Grameenphone website. Internet packs can also be purchased using mobile financial services where supported.
Certain internet packs allow auto-renewal for uninterrupted data service. If the same internet pack is repurchased within validity, unused data may be carried forward. Customers can choose packs based on browsing, streaming, or regular internet usage needs.
Source: https://amp.grameenphone.com/personal/plans-offers/internet-packages/internet-packs
Grameenphone One Digital Ecosystem Explained Simply
Grameenphone has introduced “Grameenphone One,” an all-in-one digital ecosystem. This ecosystem is designed to take Grameenphone beyond traditional mobile network services. The launch of Grameenphone One took place in Dhaka with industry leaders in attendance.
The initiative aims to reshape how users experience digital services in daily life. GP Shield is included to help protect users from online security threats. The ecosystem also features Bioscope+, which brings together content from multiple OTT platforms.
Bioscope+ aggregates streaming services such as Chorki and Hoichoi in one place. Another feature, One Games, offers access to more than 5,000 online games. Grameenphone One also includes updated GPFi wireless broadband services.
The platform integrates Alo IoT solutions to support smart and connected devices. Company leaders described Grameenphone One as a step toward a unified digital ecosystem. The service targets young users and individuals interested in digital innovation across Bangladesh.
Source:https://www.tbsnews.net/bangladesh/grameenphone-introduces-one-digital-ecosystem-1185456
Why Trust Keeps Users Loyal to Grameenphone
Grameenphone was honored as the most loved brand of 2021 in the mobile phone service provider category in Bangladesh. The award was presented by the Bangladesh Brand Forum (BBF) in partnership with Nielsen IQ at the Best Brand Awards.
The recognition was announced at a gala event held on 29 December 2021 at Le Méridien Dhaka. Along with being the top telecom brand, Grameenphone was also recognized as one of the fifteen most loved brands overall. This marked the 13th time Grameenphone won the “Most Loved Telecom Brand” award.
The ceremony recognized 102 brands across 35 categories based on popularity and customer trust. The BBF award results were based on a direct consumer survey of 8,000 customers from across Bangladesh. Grameenphone’s Chief Marketing Officer stated that customer trust and loyalty led to this recognition.
The event was organized with support from The Daily Star, adding industry credibility.
Grameenphone serves more than 80 million subscribers, reflecting its strong nationwide presence. Since 1997, Grameenphone has built one of the largest mobile networks in Bangladesh, covering nearly 95 percent of the population.
Source:https://www.grameenphone.com/about/media-center/press-release/grameenphone-wins-award-most-loved-telecom-brand-country
The Road Ahead for the Grameenphone Network
On 1 September 2025, Grameenphone officially launched 5G services in all divisional headquarters of Bangladesh. This rollout made Grameenphone the first telecom operator in the country to introduce 5G at this nationwide level. The launch marked the transition from testing phases to real-world commercial 5G usage.
The announcement was shared publicly by the company through its official Facebook platform. Grameenphone stated that 5G will deliver faster speeds and more stable connectivity than previous generations. Company leaders explained that the technology will support innovation, digital services, and entrepreneurship.
The rollout aligns with Grameenphone’s goal of connecting people to services that matter most.
The company acknowledged the support of the Government of Bangladesh and BTRC in enabling the launch. Grameenphone also thanked its customers for supporting its journey towards advanced digital connectivity.
Source:https://www.grameenphone.com/about/media-center/press-release/grameenphone-launches-5g-all-divisional-headquarters-first-telecom
Frequently Askes Questions(FAQs)
How can I contact Grameenphone customer care?
You can speak to Grameenphone customer care by dialing 121 from a GP number or 158 for complaints.
What is a GP Prime SIM?
A GP Prime SIM is a postpaid connection from Grameenphone that offers premium call rates, internet benefits, and exclusive services.
Which country does Grameenphone belong to?
Grameenphone is a leading mobile network operator based in Bangladesh.
What is the Grameenphone helpline number?
The official Grameenphone helpline number is 121, while 158 is used for customer complaints.
How can I make an emergency call using GP?
For urgent support, GP users can call 121 for assistance or 158 to report emergency complaints.
